Our expertise

Our consultants' comprehensive expertise includes: Quality Assurance, OHS and Environmental Management System development and auditing, Food Safety System development and auditing, Process Improvement, Product Certification, Risk Assessment, NATA certification and much more.

With our wide range of combined expertise, we are able to provide valuable insights and service to almost any industry or company type from small to large, heavy industry to service organisations.

Our consultants

Are highly qualified:- qualified lead auditors registered with either RABQSA or IRCA international
Are experienced:- with over 10 years experience auditing and consulting to all business types
Have excellent interpersonal skills (both verbal and written):- and are adept at putting your staff at ease.
Are ethical:- our consultants are trustworthy, have integrity and understand the importance of confidentiality
Are conscientious professionals: - are diligent and discerning in their analysis of your business needs and the generation of value adding solutions for your business.
Specialise: - in working with clients from diverse socio-economic and cultural backgrounds.

Our people

Heather Bienefelt | Glenda Hamilton | Stuart Wattis | Paul Lanagan |

Lee Riley | Prince Mathews | Ron Alderson | Stephen Nicholson |

Heather Bienefelt (Director)

B.A. (Eng), Grad Dip HR (Qual), Lead Auditor (RABQSA International) Food Safety and Quality Management

Heather, the Principal of Integrated Consulting Solutions, has been training, consulting and auditing for over fifteen years in sectors as diverse as education, food manufacture, printing and packaging, automotive parts, healthcare and a wide range of other manufacturing, distribution and service industries.

As a Lead Quality and Food Safety Auditor, she specialises in the development, implementation, maintenance and auditing of ISO 9000 quality management systems and Food Safety Management Systems from inception to certification and beyond including: development and management of audit schedules, development of documentation, internal auditing and reporting and preparation for External audit.

As a qualified Certificate IV Trainer and Workplace Assessor, Heather has extensive experience in the design and delivery of training programmes and workshops as well as the training and mentoring of internal audit teams.

Glenda Hamilton

BAppSci(Food), GradDipBus(Mgmt) Lead Auditor (RABQSA International) Food Safety and Quality Management

Glenda is a seasoned international food industry professional, who has made her mark in food quality product innovation, and business development.

Having founded her own a successful food company whose flagship food product received widespread trade and media attention, she has hands on knowledge of streamlining businesses and improving efficiencies as well as identifying key business niches and designing products to fill them.

Her key strengths are in building robust and simple HACCP & ISO and DHS compliant Quality Systems that are easy to use and pass audit the first time.

She is also a patient and approachable auditor who value adds to clients by her clear and helpful explanations and thoughtful consideration of practical ways to overcome problems.

Stuart Wattis

Ass. Dip. Eng. Manufacturing Quality Technology, Further Cert. Quality Technology, Registered Auditor (AIAG) to ISO / TS16949 Supplier Auditor Certification, Assessor / Lead Assessor of ISO14001Environment Management Systems (RMIT) and Assessor / Lead Assessor of Quality Assurance Systems - International Quality Consultants (IQC) Australasia.

Stuart started his extensive industry experience as a tradesman (Fitting / Machining & Toolmaking), and progressed rapidly to holding senior Quality & Environment Management positions within several automotive manufacturing industries. This has included OEM's, Tier 1 and 2 suppliers to automotive, mining and machine tool manufacturing industries extending from local manufacturing through to offshore Asia-pacific locations over the past 30 years.

Amply qualified and experienced in the development, implementation and integration of business management system functions, Stuart has specialised in compliance to ISO9001, ISO/TS 16949 and ISO14001 management systems- always with the aim of integrating all systems with each other. Stuart has a strong continuous improvement focus and uses a wide range of problem solving methodologies as part of a 'cross-functional team and process approach'.

Paul Lanagan

MTech, MBA (Technology Management), Dip Eng (Aeronautical) Dip Mgt, Certificate IV in Assessment and Workplace Training, RABQSA and IRCA registered internal auditor, six sigma blackbelt.

Paul has over thirty years experience in engineering, quality, safety and environmental management systems, process improvement, performance measurement, planning and conducting internal management systems auditing, document and record control. Specialist experience includes ISO9001 and AS9100 (aviation industry equivalent to ISO9001) quality management, civil and military aviation airworthiness and technical regulatory frameworks, ISO14001 environmental management, AS4801 safety management, six-sigma and lean manufacturing process improvement, fluid mechanics, aircraft structural repair design, project management, systems engineering and logistics planning, managing aircraft maintenance and fleet airworthiness.

Paul specializes in developing, implementing and maintaining management systems to ISO9001, ISO14001 and AS4801, internal auditing and audit planning, procedure writing and simplification, facilitating management review, preparing management systems for independent certification, business performance measurement, six sigma process improvement and staff training.

Lee Riley

B. Eng (Env), Principal Auditor (RABQSA International) Quality.

As a Management Systems consultant and Environmental Engineer, Lee specialises in the provision of ISO 9001:2000 Quality and ISO 14001 Environmental management systems auditing, development and maintenance as well as risk and compliance assessments offering special expertise in the areas of water, waste management, land development and the gas pipeline sectors.

A background in Information Technology Operations and Technical Support continues to be an invaluable source of knowledge and skills in her risk assessment and management system development work. Strength in data, record and documentation flow and assurance is provided which is particularly important given the shift to technology-based solutions to both Quality and Environmental programs. A trained Environmental Engineer, Lee assists clients in fulfilling their environmental stewardship obligations in protecting and conserving land, air, water and noise through full system reviews , analysis, audits, compliance checks and improvement consultation.

Lee has broad industry experience including government (federal, state and local), community groups, finance, automotive, mining, mineral processing, water authority, civil construction, land development, forestry and agriculture and a special ability to co-ordinate large teams and integrate new and existing systems into large scale operations.

Prince Mathews

Prince Mathews has over 20 years experience in Engineering, Operations and Business development in senior management positions with leading global companies in the Electronics, Electrical and Automotive Component industries.

He has extensive hands on experience in various areas of operations like product engineering, manufacturing, quality assurance, six sigma process improvement and business development His expertise encompasses ISO 9000 certification, developing quality manuals, work procedures, training and internal auditing. He has also worked on lean initiatives.

He has a bachelor's degree in engineering and is a trained six sigma green Belt. He is also an experienced six sigma deployment champion.

He is currently a Director for Parc Technologies Pty Ltd, a trading company in Australia.

Key Skills

Project Management
Manufacturing process improvement
Engineering Management - improving systems and procedures
Manufacturing efficiency improvement and cycle time reduction
Workplace improvement and lean manufacturing
Quality assurance and ISO 9000 implementation
Product quality improvement and documentation
Internal auditing
Business development and P&L

Ron Alderson

B. App. Sc. (App. Chem). Internal auditor training in OH&S (by NSCA) and ISO 14001 (by Lloyds).

Ron has extensive line management experience in a variety of roles, including positions within: Manufacturing; Services; Management support; and a State Government agency. He has assisted businesses within the Manufacturing sector in preparing them for external audits in ISO 9001 (Quality Management System) and ISO 14001 (Environment Management System).

Ron is a great believer in the value of teams and in developing individuals' potential and has acted as a mentor for new managers.

During his extensive time in management, he has recognised and embraced the value of change management processes and is passionate about achieving results in the right way.

Stephen Nicholson

Stephen is a hands on, business systems specialist who is primarily focused on engineering and manufacturing environments. He brings to the table a pragmatic approach in dealing with issues of improving profitability through business process improvement, cost cutting through performance enhancement, and the provision of methodologies in aligning work practices with strategic goals.

Stephen's 20+ years of business experience is backed by tertiary qualifications in Business Management, Electronics and Computing. He holds a Graduate Certificate in Business (Curtin Uni, WA), specialising in business process improvement, along with qualifications as an internal auditor (ISO 9001), a certificate in OHS Management Systems (AS/NZS 4801) and also Environmental Management Systems (AS/NZS 14001).

Stephen's strengths lie in business process mapping and analysis, the development and refinement of business processes, conducting internal audits and the facilitation of external audits for certification to ISO9001 Quality Management Systems and certification to Product Standards.

Stephen is passionate about developing and refining business systems that are appropriate to your organisation, that are in line with your strategic goals, and maintain a focus on customer service.

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