"We are very satisfied with the service received to date. Our initial audits have been comprehensive and have provided useful feedback for ways we can improve our system.
Heather has organised our Internal Audit schedule and offered suggestions for ways to improve our quality systems to make it more user friendly.
Heather is friendly and professional and was able to work well with the members of our team. Her reports were comprehensive and offered good suggestions for improvement as well as identifying possible areas of weakness in our system."
Deborah Scott, eLearning People Pty Ltd
“Great job in enrolling and including all staff in the process (despite some reluctant participants)
Very personable and good level of communication with grass roots level staff and quality manager
The implementation of our quality system through ICS’s guidance has significantly improved our business practices and ability to consistently meet our customer’s requirements. We are very pleased with the outcomes that have been achieved.”
Rod Cooper, Australian Orthotic Technologies
“ICS Consulting have been instrumental in their assistance to Certatech during their accreditation period. Passing accreditation on all aspects first time was a great achievement and one we are very grateful to ICS more importantly to Paul and very proud of ourselves.
Paul has been fantastic in our efforts to achieve accreditation. His knowledge across all 3 requirements, Quality, Safety and Environment is second to none. We are extremely satisfied with service provided by ICS.”
Pam Dennis, Certatech
"I am very satisfied with the service and documentation provided by ICS. The service is both prompt and professional and the information is delivered in a customer friendly manner.
Our consultant always maintains his professionalism, is polite and helpful in all instances and generously shares his knowledge."
Nicole Hare, Moonee Valley Race Course
“Our ICS Consultant Ron was very good at translating the formal jargon of the ISO standard into simple, easy to understand English. He put us at ease and showed all of us that certification didn’t need to be a lot of extra work. Mostly Ron just helped us make changes to what we were already doing and to translate the requirements into practical and realistic solutions which improved our business and didn’t add a lot of extra paperwork. And finally, we passed our audit with flying colours and no issues! We were delighted.”
Julia Cockrum, Vincent Chrisp (Architects)
Stephen has recently completed a Business Process Improvement project with excellent feedback.
“The consultant Stephen provided and excellent 2 day workshop which was commenced by getting the mindset of change in all of the participants and then breaking down the processes to show what was hindering performance. We then set an action plan for change. We were very satisfied with the results and found the breakdown in time and costs very informative.”
Graham Wise, Position Partners
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